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Guest column: Anderson communications center very busy during Tuesday storm

Posted at 11:31 am June 15, 2014
By Oak Ridge Today Staff Leave a Comment

Anderson County Commission and Mark Lucas

Anderson County Sheriff’s Department Chief Deputy Mark Lucas is pictured above at right during a special County Commission meeting in November. Also pictured are Anderson County Commissioners Rick Meredith, center, and Jerry White.

To All:

(Tuesday) evening was very, very busy. From 3 p.m. until 11 p.m., our communications center received 589 telephone calls, of which 143 were on 911. The overwhelming number of calls were between 5 p.m. and 7 p.m., when 365 calls came to our dispatch center. Of these 365 calls, 109 were on 911.

Comparing to last Tuesday from 3 p.m. until 11 p.m., we received 156 total telephone calls, of which 20 were on 911. The two-hour period from 5 p.m. to 7 p.m. last week was only 41 total calls, of which five were on 911.

For the entire shift from 3 p.m. until 11 p.m., that was a 288 percent increase. For the two hours from 5 p.m. until 7 p.m., the increase was 790 percent.

We had four communications officers working (Tuesday) when the storm hit. A fifth came into work on her own to help out. Many of these 911 and non-emergency calls required dispatching of emergency personnel from law enforcement, fire, or EMS. Others required notifications to the state and county highway departments and the utility companies. It was non-stop for hours. [Read more…]

Filed Under: Anderson County, Guest Columns, Opinion, Police and Fire, Weather Tagged With: 911, Anderson County, Anderson County EMS, Anderson County Highway Department, Anderson County Sheriff's Department, Clinton, Clinton Utilities Board, communications center, dispatch, emergency personnel, EMS, fire, Lake City, law enforcement, Mark Lucas, non-emergency calls, Norris, Oak Ridge, Oliver Springs, rescue squad, Sheriff's Communications Center, storm, telephone calls, Tennessee Department of Transportation, Tuesday storm, volunteer fire departments

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