(Tuesday) evening was very, very busy. From 3 p.m. until 11 p.m., our communications center received 589 telephone calls, of which 143 were on 911. The overwhelming number of calls were between 5 p.m. and 7 p.m., when 365 calls came to our dispatch center. Of these 365 calls, 109 were on 911.
Comparing to last Tuesday from 3 p.m. until 11 p.m., we received 156 total telephone calls, of which 20 were on 911. The two-hour period from 5 p.m. to 7 p.m. last week was only 41 total calls, of which five were on 911.
For the entire shift from 3 p.m. until 11 p.m., that was a 288 percent increase. For the two hours from 5 p.m. until 7 p.m., the increase was 790 percent.
We had four communications officers working (Tuesday) when the storm hit. A fifth came into work on her own to help out. Many of these 911 and non-emergency calls required dispatching of emergency personnel from law enforcement, fire, or EMS. Others required notifications to the state and county highway departments and the utility companies. It was non-stop for hours. [Read more...]