The CodeRed Emergency Notification System used by the City of Oak Ridge can be a life-saving tool during an emergency, officials said, but many residents are not answering their phones or they are disconnecting before a pre-recorded message can begin.

This week, the Oak Ridge Fire Department reminded residents that use of the CodeRed Emergency Notification System is important during severe weather.

But a review of past CodeRed notifications found that many residents either did not answer their phone or they disconnected the call before the pre-recorded message could begin, a City of Oak Ridge press release said.

Here’s how CodeRed works, according to the city: If you have a land-line phone at your home or business through AT&T or Comcast, you will automatically receive a call from CodeRed alerting you of a tornado. If the city has a local emergency, the fire department will send an automated call to affected homes and business in order to provide information about the event. These messages can be a life-saving tool in an emergency, the press release said.

“One of the major issues that has come to light following the Sevier County wildfires is the importance of community notification of a pending emergency,” ORFD Chief Darryl Kerley said. “Oak Ridge is not able to use emergency warning sirens to alert the community of fire or tornadoes. The outside emergency alert sirens in Oak Ridge are for U.S. Department of Energy emergencies only, so the fire department subscribes to the CodeRed Emergency Notification System.” [Read more…]