The Oak Ridge Chamber of Commerce is pictured above.
The Oak Ridge Chamber of Commerce will host a customer service seminar led by Bill Drury on October 9 from 8:30 a.m.-noon at the chamber.
Entitled “A Passion For Service,” the seminar will focus on how to win customers and reduce lost sales, a press release said. A discount is available for chamber members.
From 1985 until 1990, Drury was the national training consultant for the Zig Ziglar Corporation. He speaks, trains, and travels extensively, and he has proven to be one of the most effective and entertaining speakers in the industry, the release said.
Subjects that Drury will cover include the following:
- Create a vision for service
- Communicate respect to every customer
- Handle the irate customer
- Handle the 10 most difficult customers
- Who really signs your paycheck
- Stay motivated
- Make a great first impression
- Personalize your service
- Listen
- Overcome stress and burnout
If you register by September 12, the cost for Chamber members is $99 ($89 each if more than five or more from the member organization attend). After September 12, the cost for Chamber members is $119 per person ($109 each if five or more from the organization attend).
The cost for non-members is $199. To register, visit the Oak Ridge Chamber of Commerce’s website at www.oakridgechamber.org.
For additional information, contact Lauren Fritts at fritts@orcc.org or (865) 483-1321.
The Oak Ridge Chamber of Commerce is at 1400 Oak Ridge Turnpike. The Oak Ridge Chamber of Commerce is a four-star accredited chamber of commerce and the winner of the ACCE 2010 Chamber of the Year designation.
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